Terms of Service

The Service

Vocorx provides an automated receptionist that answers calls on your behalf, greets callers using your business name, captures intent, and delivers summaries to your secure dashboard. Availability and features are described at the time of sign-up.

Your responsibilities

• Keep your username and password confidential and notify us of any unauthorised access.
• Only use the Service for lawful purposes and in line with applicable South African law, including consumer and POPIA obligations for caller data.
• Ensure callers are informed that calls may be recorded where legally required.

Fees & billing

The Service is billed at the rate agreed at sign-up (currently R300/month plus a once-off R500 setup fee). Fees are non-refundable except where required by law. We will give reasonable notice of any pricing changes.

Availability

We aim for continuous 24/7 availability but do not guarantee uninterrupted service. We are not liable for missed calls caused by factors outside our reasonable control, including your network or call-forwarding configuration.

Termination

You may stop using the Service at any time. We may suspend or terminate access for material breach of these terms. On termination we will make your data available for export and then delete it per our Privacy Policy.

Liability

To the maximum extent permitted by law, Vocorx is not liable for indirect or consequential loss arising from use of the Service. Our total liability is limited to fees paid in the three months before the claim.

Contact

Questions about these terms? Email hello@vocorx.com.